Reply To: Uploading Videos

Forums Monthly Challenges Uploading Videos Reply To: Uploading Videos

Silks Stars Team

Hi Griffin! We can see your video nice and clear without glitches from over here. 🙂

It does look like your video quality is 4K which is the very best quality. Some devices do have trouble playing 4K quality. Another factor can be if the wifi connection isn’t super fast 4K videos can have a stop and start effect because of that as well. We would recommend changing the video recording quality to 1080p (which is still HD quality) on your phone before filming to avoid this issue completely in the future. Sorry for the inconvenience!